Frequently Asked Questions

Chromebooks - Being Prompted to Enter Old Password
Last Updated 6 months ago

Problem:
When logging in to a Chromebook, Chrome says that my password has changed and I need to enter my old password.

"Your Google Account password has changed since the last time you signed in to this computer. Because Chrome OS securely encrypts all your local data, you must enter the old passowrd now to unlock that data."

Explanation:
This happens when a user either stores data on the local machine, or modifies their profile settings on that machine and then changes their password. The profile settings and data are encrypted on the local machine with the user's password at the time the data is saved. If the user's password is subsequently changed, the encrypted data will still require the original password for access.

This is only an issue for data stored on the local machine. It does NOT effect the user's ability to access data stored in the cloud (Drive, Docs, Mail, etc) In our case, none of the user files stored on the Chromebooks are important. Any important items are stored in your Google Drive accounts.

Solution:
If you or your students remember the old password, enter it. If not, there is a simple workaround. Just click "I can't remember my password" and then click "proceed anyway". You will then be able to log on and access everything as normal.

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